Lily Pony Burgundy Chelsea Boots

Portamento Chelsea boots in soft burgundy pony skin leather and tonal sole stitching. The boots feature a round toe, low stacked heel and black rubber sole.

• SHIPPING

  • Due to Brexit changes, we introduced some changes in our shipping methods and shipping locations. To avoid extra costs for our European customers and to save on emissions (as you may know our shoes are all handmade in Italy) Portamento has now a new fulfillment location in Italy.

    Portamento now ships from two locations: UK and Italy.
    

    You can find the exact location of each item on the item's product page. To know the shipping cost to you just proceed to checkout and it will be calculated automatically (custom and duties are not included).
    

    You can see our rates at our shipping page here.
    

    Duties and fees:
    

    Please note duties and taxes may apply upon receipt of orders. These charges are issued by your local government and as a brand we have no control over this amount.

    If you have any questions regarding your item location, shipping costs, fees etc please don't esitate to write us an email to info@portamentostore.com

     

    Shipping costs are based on the item location: 
    

    Portamento Italy location to:

    	Shipping to	Cost	Duties and Fees
    	Italy	£4.50€	included
    	Europe	10 £	included
    	Rest of the world	20 £	Based on local gov

     

    Portamento UK location to:

    	Shipping to	Cost	Duties and Fees
    	UK	4.50 £	included
    	EUROPE	10 £	Based on local gov
    	REST OF THE WORLD	20 £	Based on local gov

     

     

    All our orders are processed the following business day, Monday through Friday, excluding holidays.

    Orders received on weekends and holidays will be processed the next business day.

    Availability of products is not guaranteed. 

    If you have ordered an item that is not available or that is delayed, 

    we will notify you via email or telephone.

    For more infos check our FAQ and HELP page

• RETURNS

  • We want you to love our shoes as much as we do. But if something is not right, please let us know and we will do everything we can to help just write an email to info@portamentostore.com.

    We offer RETURNS within 14 days of shipment.

    Please note: Sale/Past Seasons/Outlet sales are final and NOT REFUNDABLE.  Please note shoes under OUTLET are past seasons, one off and may present small imperfections.

    For further details see below.

    The shipping costs (including custom fees where applicable) are for your own expense. Portamento is not responsible for returned items being lost in transit.

    RETURN:

    We will gladly accept returns on all items (except items marked Sale/Past Seasons/Outlet) that have not been worn, altered or washed and have all original tags attached, within 14 days from receipt. In the interest of quality, we can only accept product for return that is clean and unworn. If you return any items bearing any signs of wear, we will send it back to you at your cost.

    SHOES: try them on for fit and size on clean, carpeted surfaces only until you are sure that you will be keeping them. Footwear returns must include the original shoe box in its original condition and without postal labels.

    RETURN INSTRUCTION:  all returns must be authorized by Portamento Store. We kindly ask that you to write us an email before sending your order back.  

    • Refund: you can select your original payment method or store credit. Your refund will exclude the delivery cost (shipping and duties). Please note, refunds can take up to 10 working days to show on your account due to varying processing times between payment providers. Store credit is valid for 6 months and you will get a code to use at the checkout when you next shop at Portamento.

    Please note: we always check the quality of our shoes before shipping so if you believe the quality is not 100% please let us know as soon as you get them. We won't be able to accept any return for shoes that presents wear and tear signs and not in spotless condition unless you have reached us in advance.

    
    

• SIZE CHART

  • All Portamento shoes are Italian sizes. They fit true to size unless specified in the product page.

    EUR/IT	UK	US	AUS	JAPAN	CHINA
    36	3	6	4.5	22.5	36
    37	4	7	5.5	23.5	37.5
    38	5	8	6.5	24.5	39
    39	6	9	7.5	25.5	40
    40	7	10	8.5	26.5	41.5
    41	8	11	9.5	27.5	43