We want you to love our shoes as much as we do. But if something is not right, please let us know and we will do everything we can to help just write an email to

We offer RETURNS within 21 days of shipment. For further details see below.


We will gladly accept returns on all items (except items marked "Final Sale") that have not been worn, altered or washed and have all original tags attached, within 21 days from receipt. In the interest of quality, we can only accept product for return that is clean and unworn. If you return any items bearing any signs of wear, we will send it back to you at your cost.

SHOES: try them on for fit and size on clean, carpeted surfaces only until you are sure that you will be keeping them. Footwear returns must include the original shoe box in its original condition and without postal labels.

RETURN INSTRUCTION: Please note: all returns must be authorized by Portamento Store. We kindly ask that you to write us an email before sending your order back.  You can:
  • Exchange your item for a different size.
  • Refund: you can select your original payment method or store credit. Your refund will exclude the delivery cost. Please note, refunds can take up to 10 working days to show on your account due to varying processing times between payment providers. Store credit is valid for 6 months and you will get a code to use at the checkout when you next shop at Portamento.


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